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Complaint Process

Should you have any questions or concerns, please call our Patient Relations Specialist at 728–2433.

If you have a complaint about the hospital:

The Division of Licensing and Protection of the Department of Disabilities, Aging and Independent Living investigates hospital complaints under federal law, and also works with the Vermont Department of Health to investigate hospital complaints for the state.

To file a complaint with the Division of Licensing and Protection, call (802) 871-3317, or write to:

Department of Disabilities, Aging and Independent Living
Division of Licensing and Protection
103 South Main Street
Ladd Hall
Waterbury, Vermont 05671-2306

If you have a complaint about a provider:

The Vermont Board of Medical Practice investigates complaints against physicians (MDs), physician assistants (PAs), podiatrists (DPMs), anesthesiologist assistants and radiologist assistants.

To file a complaint with the Board of Medical Practice, call (800) 745-7374 or (802) 657-4220, or write to:

Board of Medical Practice
Vermont Department of Health
108 Cherry Street
PO Box 70
Burlington, Vermont 05402-0070

Download complaint forms on the Board of Medical Practice website.

If you have a complaint about another type of medical professional:

Contact the Office of Professional Regulation at the Vermont Secretary of State's office at (802) 828-1505, or write to:

Office of Professional Regulation
Vermont Secretary of State
89 Main Street, Third Floor
Montpelier, VT 05602-3402

Complaint forms are available online at www.vtprofessionals.org.


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Gifford Medical Center
44 South Main Street, Randolph, VT 05060 · 802-728-7000

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