Should you have any questions or concerns, please call our Patient Relations Specialist at 728–2433.
If you have a complaint about the hospital:
The Division of Licensing and Protection of the Department of Disabilities, Aging and Independent Living investigates hospital complaints under federal law, and also works with the Vermont Department of Health to investigate hospital complaints for the state.
To file a complaint with the Division of Licensing and Protection, call (800) 564-1612 (toll-free in Vermont) or (802) 241-2345 or write to:
103 South Main Street
Ladd Hall
Waterbury, Vermont 05671-2306
If you prefer to contact the Board of Health or Health Department directly:
Board of Health and Vermont Department of Health
P.O. Box 70
Burlington, Vermont 05402-0070
Telephone: (802) 657-4220
Toll-free (in Vermont): (800) 745-7371
If you have a complaint about a provider:
The Vermont Board of Medical Practice investigates complaints against physicians (MD), physician assistants (PA), podiatrists and anesthesiologist assistants. To file a complaint with the Board of Medical Practice:
Phone:(800) 745-7371 (toll-free in Vermont) or (802) 657-4220
Mailing address:
Vermont Board of Medical Practice
Vermont Department of Health,
P.O. Box 70
Burlington, Vermont 05402-0070
Forms can be downloaded from the Vt. Department of Health's website link on the right.
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